Order a Repeat Prescription

You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).

You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.

Please note we are unable to accept repeat prescription requests by telephone.

Your GP will authorise your medication for a set period and will regularly review your requirement. You may be called (or may request) to attend a medication review with your GP or our practice pharmacist. Failure to attend a review requested by a GP may result in the GP withholding your next medicine request.

Certain types of medication, such as diazepam, may only be prescribed for short term use and/or as a weekly dispense. Your Practitioner will advise you of this as required.

You can collect your prescription from:

The Surgery Reception
Any of the pharmacies you have chosen on your order form (please allow extra time for this service). These include;

• Bishopmill Pharmacy
• Boots Ltd Glassgreen
• Boots Ltd Springfield
• Boots The Chemist High Street
• Lloyds Pharmacy (East end)
• Lloyds West End Pharmacy
• Lhanbryde Pharmacy
• John Ross Lossiemouth Pharmacy
• Lloyds Lossiemouth pharmacy
• Duthies of Hopeman/Burghead

Please note- Prescriptions for Lloyds in Lossiemouth and Duthies of Hopeman/Burghead are collected only once a week by the Pharmacies.

Your prescription can be posted direct to your home. Please note that you will need to provide an SAE for this service.

All repeat prescription orders will normally be ready for collection at the surgery by Patients or by a chosen Pharmacy at least TWO working days after receipt of your request.
Please refer to the chart on the back page of this leaflet for further guidance.

Next time you visit us you may be prescribed medicine that looks different from your last ones. This may mean that the doctor has prescribed a generic medicine for you. One example of a generic medicine is paracetamol, which is commonly known by the brand name Panadol. Generic medicines are just as safe and effective as branded products, and by prescribing generics, doctors can save the NHS millions of pounds, thus allowing money to be spent on you in other ways. If you are worried about any change to your medication check with the pharmacist or doctor.

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

New item requests, following a hospital discharge or appointment, will require TWO working days for processing.

Please note that not all preparations you have received in hospital will be added to your file. You may require an appointment with your GP or practice pharmacist to review your medication.

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

We follow Scottish Office and NHS Grampian guidelines in respect of how much medication we can supply.

As per NHS Grampian policy our prescribing for each medical condition follows evidence-based medicine and please be advised that medications are prescribed for you in generic form.

Your initial and first authorisation of a drug is generally for one month
Thereafter we can give a two month supply of most medications as assessed by your GP. There are however some medications that are subject to a maximum supply of one month at a time.

When going on a prolonged holiday we can give a maximum of three months medication supply.

Should you find yourself away from home (within the UK) without medication then you can register as a temporary resident with any GP surgery who will be able to give you a limited supply of your medication.

As per Scottish Office, “a patient going for longer periods abroad should place themselves in the care of a doctor at their destination.”

Please also be advised that trips out-with the UK for longer than three months will also require de-registration from the practice as per NHS guidelines. You will be required to re-register with a GP Practice on return to the UK .

The table below shows when repeat prescriptions (as shown on your most recent repeat prescription order sheet) should be ready for collection either by the patient’s chosen Pharmacy or by the patient/representative at reception.
N.B. The exceptions to this rule are;

Requests for NON-REPEAT medications, ie medications that are NOT on your most recent repeat prescription order sheet.
When patients have failed to attend review appointments for medication or medical conditions as requested by a GP.
When the Practice is closed for Public Holidays. (Please ask a member of staff when the prescription can be expected to be ready under these circumstances.)

Requests for urgent prescription items MUST be made directly at the surgery by completion of an ‘Urgent Request Form’. Please note, this is only applicable to your regular “repeat” medication, not for one off “acute” medication. If you have completely run out of your repeat medication, our pharmacy team will assess your request, and where necessary will generate a prescription for you. Where possible, this will be ready for collection at the surgery the same day after 5:30pm Monday to Thursday or after 5.00pm on a Friday. Requests placed after 2pm may not be ready until the following day. Please do not abuse this service.
This service is for EMERGENCY use only and should not be used as a regular means of ordering medication.