To help us to ensure that Face to Face appointments are used appropriately, we operate a Triage system. If you have a new problem, or you feel that an existing problem has deteriorated, please call between 08:30 and 10:00.
If the doctor needs to examine you then they will arrange for you to come to the practice.
Online Booking is available for Long Term Condition reviews and smears.
We hope to open up some GP Telephone appointments for online booking in the near future.
To register for online booking, please see the link at the bottom of the page.
To book an appointment please telephone the practice on: 0345 337 6350
Your appointment at the Practice
If you have a face to face appointment and have developed a new cough, fever or rash since booking your appointment, please do not come in but contact us by telephone.
When you arrive for your appointment, please come to the Reception desk and check in.
Your initial GP appointment will be by telephone, either a routine appointment booked by you or a more urgent triage contact. The Clinician will then decide whether they need to see you face to face or can deal with your problem over the phone. We adopted this model of service at the start of Covid, investing in a 3rd Nurse Practitioner to help with Triage; the intention was to minimise the risk of infection, however, the side effect was that it reduced our waiting time for a routine appointment from over 5 weeks to less than 2 weeks!
Appointment Information
B12
We offer B12 injections with our nursing team.
DEPO Injections
We offer DEPO injections but you may wish to consider changing to Sayana Press, which you can self-inject.
Dressings and other Treatment Room Nursing Services
We have an experienced team of treatment room nurses who can help with problems like dressings, stitches removal, minor burns, wound reviews and injections.
Implanon/Coil
We run clinics every month for coil/implanon fits/removal. Please contact the practice on 0345 337 6350 who will advise the next steps.
INRs, DMARDs, Pre Hospital, Chemo Bloods
INRs, DMARDs, Pre Hospital, Chemo Bloods, – Please note that any bloods needed for hospital care will be arranged by the hospital and your appointment is likely to be at the Oaks, opposite the Eight Acres Hotel.
Long Term Conditions (LTC)
Asthma/COPD/Cardio Vascular Disease. These reviews will be conducted primarily by telephone. Close to your birthday month you will receive an SMS or phone call inviting you for an annual review.
Diabetes or other LTCs needing bloods, We will contact you by SMS message or call just before your birthday, asking you to make an appointment to get Bloods taken. A clinician will review your results and contact you if we need to see you again.
Hypertension: We would encourage our Hypertensive patients to take an interest in their own health and, where possible, monitor their own Blood Pressure at home. If you can provide a BP reading and submit it through eConsult or via the website then the nurses will be able to conduct your review over the telephone. If not, then you will be called by SMS message or call just before your birthday. Again, the nursing team will review the patients more ‘at risk’ and contact them.
Minor Surgery
Initially, we will usually ask that you send us a photograph of the lesion so that the GP can review it before speaking to you. Please use our econsult service to send a photo. In many cases, the GP can simply speak to you over the telephone, which saves patients having to take time off work for their initial appointment. If appropriate, the GP will arrange for you to come to the practice for removal of the legion or, if more appropriate, refer you to the Hospital.
Spirometry
We offer spirometry at the end of the morning and at the end of the afternoon. We do not offer spirometry at other times because of the need to ventilate the room after each spirometry appointment to clear it of any potential contamination casued by patients blowing hard through the spirometer.
Six Week Baby Checks
6-Week Baby Checks – You will receive a letter or a phone call/SMS with a date and time for your appointment. If you do not receive this within 6 weeks of giving birth please contact the surgery for us to arrange this for you.
Smears
You will receive a letter inviting you to book in for your smear appointment, please only contact the practice when you have received your letter.
Can another healthcare professional help?
Do you really need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional. You can even self-refer for some services without seeing your GP.
For life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
- What to do in an emergency
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
