If you remain dissatisfied with the outcome of your complaint, you have the option of contacting the Scottish Public Services Ombudsman (SPSO). The SPSO cannot normally look at:
- a complaint that has not completed our complaints procedure
- events that happened, or that you became aware of, more than 12 months ago
- a matter that has been or is being considered in court.
The SPSO’s contact details are:
Scottish Public Services Ombudsman
Bridgeside House,
99 McDonald Road,
Edinburgh EH7 4NS
or
Freephone: 0800 377 7330
Online contact: www.spso.org.uk/contact-us
Website: www.spso.org.uk
Mobile site: http://m.spso.org.uk
(Please note: a freepost envelope can be supplied by calling the Freephone number or using the online contact form)’
