Patient Rights
· Patients will be greeted courteously.
· Patients have a right to confidentiality.
· Patients have access to their medical record in keeping with the Freedom of Information act (Scotland) 2002, subject to the recommendation administration fee.
· Patients can choose to consult any doctor of this practice, subject to availability of appointments or home visit workload. In cases of short notice or emergency the practice nominates a duty doctor in rotation.
· Female patients are required to have a female chaperone- normally a nurse- during examination by a male doctor.
· The practice operates an anti-discrimination policy.
· The practice strives to run appointments on time. If an appointment is running more than 30 minutes late, patients will be notified.
· In the event of a complaint, patients have access to the Practice Complaint Procedure by writing directly to the practice manager.
Patient Responsibilities
· Patients to participate in their own healthcare and treatment.
· Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
· To attend booked appointments or if unable to attend then to cancel the appointment giving 24 hours notice where possible. Simply ‘not turning up’ is not acceptable as it denies somebody else who could have made use of the appointment the chance to be seen. If patients repeatedly fail to turn up for appointments then action will be taken, to the point where they will be removed from our register.
· Patients must treat all staff with respect and courtesy. The practise operates a ‘Zero Tolerance’ policy.
“The Partners are committed to providing a safe environment for all staff and patients. To this end we will not tolerate violence, aggression, bullying or harassment towards staff or other patients and, to this end, we are pledging a Zero Tolerance Promise to our staff. This Promise is designed to support a safe and stress-free environment within the practice.”